Date: February 16, 2012
Time: 2:00 - 3:00 pm (ET)
The patient experience may be defined as "the sum of all interactions, shaped by an organization's culture, that influence patient perceptions across the continuum of care" (The Beryl Institute, 2011). It is intuitive that focusing on the patient experience is essential to delivering quality patient-centered care, but questions remain. What is the state of the patient experience? How can promotion of the patient experience be incorporated in to nursing curricula? How can the patient experience support education and curricula? Join a dean of nursing and the executive director of The Beryl Institute, an organization dedicated to improving the patient experience, to discuss these important concepts.
Victoria Niederhauser, DrPH, RN, Dean and Professor, The University Tennessee, Knoxville Robert Wood Johnson Executive Nurse Fellow 2008-2011, and Jason A. Wolf, PhD, Executive Director, The Beryl Institute